FAQ
What payment methods do you accept?
View our payment optionstutaj!
Do you offer free shipping?
Yes, we offer free shipping withinPolski. See oursshipping policyfor more information.
What is your returns policy?
You can check out oursreturns policy tutaj.
When will I receive my refund after returning the product?
Once your return is approved, you will receive your refund within 7 days. Check out oursreturns policyfor more details.
How can I track my order?
You can track your order using our websiteOrder tracking.
Do you ship internationally?
Currently we only ship within Poland. Shipping to other countries is possible after individual arrangement - contact us.
What if I receive a damaged product?
Don't worry - if you receive a defective product, we will replace it for free. However, you must inform us within 30 days and return the product. Details can be found in ourreturns policy.
Can I cancel my order after it has been placed?
We offer the option to cancel your order within 24 hours of purchase. If you change your mind within this time, please contact us and we will cancel your order.
How can I contact customer service?
You can contact us via ourcontact page, where the contact form is located, or by sending a message to our e-mail address.
How do I know the product is available?
If you can add the product to your cart, it means it is available and ready to ship.
Do you have a stationary store?
No - we are an online store, which allows us to offer the best prices and a wide selection of products.
Can I place a wholesale order for a company or organization?
Yes of course! Contact our customer service to learn more about wholesale orders.
How long do I have to wait for my order?
Check out oursshipping policyfor details.
Contact information
Store name: Mira Vei
Address: 2365 LORILLARD PL APT 9, BRONX, NY 10458, United States
E-mail: info@miravei.com
Phone: +1 917 540 1368
Opening hours: Monday to Friday from 09:00–17:00.
We try to respond to emails within 24 hours.